Partner Terms for Travel Agents – Travel Bee

Dear partners!

Travel Bee is a licensed incoming tour operator (DMC) in Tbilisi, serving travel agencies and tour operators in Georgia, Armenia and Azerbaijan. Below are our standard terms for partners: how to book, how we invoice, payment deadlines and cancellation rules. If anything in your case needs special conditions, write to us and we will agree them in writing.

1. What we offer partners

• Guaranteed group tours with fixed departure dates (Georgia; Georgia + Armenia; Georgia + Armenia + Azerbaijan).
• Private and tailor-made tours for families, private groups, incentives, MICE and events.
• Hotels and apartments, transfers, private vehicles with driver, guides (Arabic, English, Russian and other languages on request), restaurants, tickets.
• Net B2B rates. Quotation for any request within 24 hours, usually within a few hours.
• White-label materials: programs in PDF and flyers without our branding, ready for your website and social media.

2. How to book

1. Send your request by e-mail (welcome.travelbee.ge@travelbee.ge) or WhatsApp (+995 555 57 79 72): dates, number of travellers, hotel category, special wishes.
2. We send an offer with net prices. The offer is valid for 72 hours unless stated otherwise.
3. After your written confirmation we send a booking confirmation and an invoice.
4. For groups we need the final rooming list (names as in passports) no later than 14 days before arrival.
5. Vouchers with the full program and the contacts of your guide and driver are sent no later than 3 days before arrival.

3. Invoices and payment

• Invoices are issued by Travel Bee Ltd in USD or EUR (in GEL for partners in Georgia).
• Payment by bank transfer to the account in the invoice, or by card (Visa, Mastercard, UnionPay) via a secure payment link.
• Bank charges of the sender's and intermediary banks are paid by the partner (OUR), so that the full invoice amount reaches us.
• Bookings up to USD 500: full payment no later than 7 days before arrival.
• Bookings over USD 500: 30% deposit within 3 working days after confirmation (or no later than 30 days before arrival), balance no later than 7 days before arrival.
• Peak dates (24 December – 10 January, Eid holidays, national holidays) and bookings made less than 7 days before arrival: 100% payment at confirmation.
• If payment is not received on time, we may cancel the booking after notifying you.

4. Cancellation

For bookings of up to 4 travellers, cancellations are accepted in writing (e-mail) with the following charges:

5. Guaranteed group tours

• Departures are guaranteed: the tour runs on the published dates regardless of the number of participants.
• The program may be adjusted on the spot because of weather or road conditions (for example, mountain roads in winter); in that case we offer an equivalent alternative.

6. Responsibility and force majeure

• We are responsible for the quality of the services in the confirmed program.
• We are not responsible for losses caused by force majeure: natural disasters, closed roads or borders, weather, strikes, epidemics, government decisions or other circumstances beyond our control. In such cases we help to rearrange the program and refund the services that were not provided and could be cancelled with suppliers.
• Travellers are responsible for valid passports, visas (if required) and travel insurance.

7. Complaints

Please inform us immediately during the tour (WhatsApp +995 555 57 79 72, 24/7) so that we can solve the issue on the spot. Written complaints are accepted within 14 days after the end of the tour; we reply within 7 working days.

8. Contacts

Travel Bee Ltd, 13 Petre Melikishvili St, Tbilisi, Georgia
E-mail: welcome.travelbee.ge@travelbee.ge | WhatsApp: +995 555 57 79 72 | Phone: +995 322 110 740

These terms apply unless a separate agreement between Travel Bee and the partner provides otherwise.